General Questions
Wireless Email Assistant

The Wireless Email Assistant helps you get more value from your email service by allowing you to intelligently route selected email messages to your wireless phone, pager, or forwarded email accounts. This Wireless Email service is offered to you exclusively by your email provider.

Wireless Email works by helping you define one or more wireless devices (phones, pagers, PDAs, etc.) and one or more forwarding rules, then matches your incoming email messages against your forwarding rules, and sends the selected messages to one or more of your wireless devices. All email messages are also delivered to your regular email inbox, regardless of whether Wireless Email forwards a copy to your wireless device. This way, you're ensured of receiving all your messages.

What is Wireless Email?
Wireless Email forwards all selected email messages to the targeted wireless networks' email gateways. Except for the optional compression settings, incoming messages are not re-formatted, truncated, or otherwise modified. In other words, Wireless Email forwards the entire message to the wireless network.

Do different wireless networks treat incoming email messages differently?
Wireless Data networks can deliver the entire message to the device. Paging networks typically deliver the first 250 to 500 characters, depending on the device. Wireless phone networks generally deliver only the first 100 to 150 characters, including the From, Subject, Time fields.
WAP-based services and wireless PDAs initially deliver only the header (From, Subject, Time) fields to the device, allowing the user to select a message before requesting the delivery of the entire message.

What are the different kinds of wireless messaging?
Wireless web messaging refers to the capability to send relatively short alphanumeric messages from a web page to a wireless device (pager, phone, or PDA). Messages to your PDA can be considerably longer. Wireless email messages are sent from an email account a wireless device, PC messages are sent from a personal computer with messaging software to a wireless device, and instant messaging refers to messages sent between wireless devices and chat software.

How long are text messages?
The length of text messages depends on the characteristics of the wireless service provider. In some cases, incoming messages are truncated, an electronic shortening of varying parts of the text message. Since this differs from one provider to the other, we suggest that you check with your carrier. If my message is more than 100 characters, how do I receive the entire message? Depending on your wireless service, wireless text messages could contain from 50 to 2000 characters. This varies from provider to provider. Please

When would a sent message not be received on a wireless phone?
A wireless phone may not receive a test message if:

What is the delivery time for text messages once they are sent via the Web?
Normally, text message from the Internet (web page or email) are received within 5 minutes after being sent. However, several circumstances can affect delivery of wireless messages:

Since I can send messages through the Web, does that mean that I also have an email address associated with my digital number?
Not always. Most text messaging services include an email address, however you should check with your service provider to be sure.

Can all Wireless Phones receive text messages?
No. Unless you have been activated to receive text messaging your wireless device will not receive text messages. Also, your phone must use one of the newer, digital formats (PCS, CDMA, TDMA, etc.).

Can I receive text messaging on my wireless device in Canada or Mexico (or other international locations)?
The FCC regulates that wireless signals only go to the border. That being said, the signal cannot be stopped at the border, so it is possible that you could receive a text message outside of the U.S, but this cannot be guaranteed. Depending on the format of the wireless network and whether your service provider has a roaming agreement with the service providers in other countries.

Will I receive my text messages when I am in the mountains?
Possibly. This depends on the coverage area of your specific wireless carrier. Please contact your service provider to verify.

Will I receive my text messages in an airplane?
Possibly, while on the ground, although the FAA forbids the use of wireless devices aboard aircraft once in the air. This also depends on the coverage area of your specific wireless carrier. If you are a frequent traveler, please note that some wireless providers can "store" your messages.

Is it possible for me to receive text messages through the Internet when I am outside of my wireless providers coverage area?
Typically no. Unless your wireless provider provides roaming features, you would have to be with in the specified coverage area to receive your text messaging, much the same as a phone call to your device.

What information is included in my text messages? The wireless provider you have signed on with will determine this. Some offer as much as 240 characters per message, including the information in the "From:" "To:" and "Subject:" fields. This is not standardized and we recommend you check with your specific wireless provider.

Will the person receive the text message if their wireless phone is off or out of the coverage area when I send the message?
This differs from carrier to carrier. Many carriers store the messages for 72 hours and longer. Consequently, when the phone is turned back on or the user returns to their coverage area, the person will receive the message with a time stamp indicating when it was originally sent. Again, please check with your provider to be sure.

What are filters?
Filters allow you to choose which email messages are sent as alerts to your mobile phone or pager. You can select to receive alerts to your device when email from certain senders or messages containing certain words in the subject line or body of the message are sent to your email address. With filters you control the messages that are sent to your device. You can customize mail filters during your initial registration or by going into the Message Center and selecting Wireless or Junk Email from the header bar.

Can I reply to a message received from a sender of a message with a 2-way pager?
No. You will not be able to reply to an alert received from a 2-way pager. The message is not a forwarded version of the email. The Wireless Email service sends an alert notifying you that an email has arrived in your email inbox. This alert will contain information regarding the email, such as sender email address, subject of the email, and part the message. If your wireless device and service provider support two-way messaging, you may be able to create a new message and, using the sender's email address, send it to the original sender. Please check with your service provider for more information.

I am not receiving any text messages. Why?
If you have successfully registered for services with Wireless Email but are not receiving messages it may be due to the following:

How do I temporarily disable my Wireless Email service?
Return to the Message Center and select Wireless from the Header Bar. Deselect 'Forward All Messages' and 'Forward Important Messages'. You will not loose your original settings. When you are ready to resume the Wireless Email service, return to the Message Center, select Wireless from the header bar and then select either 'Forward All Messages' or 'Forward Important Messages'.

How do I cancel the Wireless Email service?
Return to the Message Center and select Wireless form the header bar. Click on the ICON for your device. On the following page select DELETE from the tool bar buttons at the right bottom of the page. You must then contact your service provider to cancel. Until you notify your service provider you will be continued to be billed.